By Mike Hitschler on July 16, 2022
For the past 10 years, Carli Collins-Leal and her team of Elite VIP Tours have been offering VIP Services, Helicopter, Grand Canyon Tours, Excursions, and Show Tickets serving the Vegas valley. They are best known for their Party Bus and Pool Party Tours. They take their guests to the top venues in Vegas in their nightclub on wheels (the party bus) to explore the city’s amazing nightlife!
Elite VIP Tours stands true to its tagline “The Royal Treatment.” In their own words, “We want to make sure that we are providing “The Vegas Experience” so we have everything the Show Tickets, the Helicopter Tours, the Club Crawls, the Party Passes, and the Private Tours. We have it all, and if we don’t, we’ll get it! Anything for our guests.”
“What makes us different is that our top service goal is to provide luxury, confidence, and ease in booking and attentiveness to each and every guest. We aim to make all our customers feel like a VIP! We pride ourselves on our top-notch customer service. No request is too big or small for us. We help our guests with it all. We’ve had some high-profile guests, so we are always very discreet when working with concierge requests.
Anyone can provide a service, but how we serve our customers make us unique! We are just regular people but with Elite VIP Tours, you’re a celebrity for the night! We cruise past the lines and the velvet ropes; we cruise the strip in luxury! Our staff is there to anticipate every need our customers have. We make it easy and fun to get into the TOP CLUBS in Vegas. We treat each guest like a VIP because we believe they are, we provide attention to detail and go the extra mile. It’s how you treat your customers that counts, and we want to do it best!”
Carli Collins-Leal is the Director of Guest Services of Elite VIP Tours, a Las Vegas native, born and raised, and what she loves about the city is its Night Life, that the Party never ends in VEGAS! Currently, the business is located in Las Vegas, Miami, San Diego, and New York, and they will soon expand to Amsterdam. They have a small office, but they are partners with the Who’s Who in Las Vegas!
Taking about the community, Carli says “We love our people! From hotel concierge to the drivers that get our guests from point A to point B safely and everyone in between. We love the sense of community that the Vegas hospitality industry has. We are all in this together! We are Vegas strong!”
Carli is what we like to call a Local Biz Hero, a self-made entrepreneur who brings true value to her community. High standards of professionalism and the strong work ethics of small business owners like Carli are the infrastructures of the Vegas economy.
Every dollar that Carli makes goes back to supporting the local business ecosystem and the community as they work with habitat for humanity and the local veterans’ affairs offices in Vegas to support their soldiers.
We sat down with Carli for a quick interview –
Q: Why did you go into this business? Is there a special story behind it?
A: We wanted everybody to be Elite, to feel VIP. It is so hard to get into some of these places unless you know someone or have money to burn. We wanted everyone to get into the Top Night Clubs. We wanted everyone to feel like a celebrity by skipping the waiting lines, the hassle, and the cost. We were wondering how can we make going out easy and fun and doesn’t cost an arm and a leg? That’s when we decided to open a business that made it easy and affordable to be ‘ELITE,’ for everybody to be a VIP and help our guests to capture their lifetime memories, We wanted to help everybody celebrate their weddings, birthdays, and graduations, and we wanted them to do it in style! Elite VIP style!
Q: What’s the main problem you solve for your customers?
A: Convenience, time, and frustration are the top 3 problems we solve daily for our guests. We are all about making and capturing memories for our clients. They don’t want to deal with the hassle of coordinating the evening out, navigating through shady promoters, or dealing with getting scammed on the strip. We take the hassle out of a night out on the town. We are a one-stop shop for all their Night Life dreams and desires! They can have their entire weekend planned by one of our representatives. Everything from dinner reservations and show tickets to bottle and table service at the hottest nightclub. We do our best to eliminate anything that would be a problem before it gets there, we also think it’s very important to manage expectations and be transparent in everything! We want to under-promise and over-deliver!
Our top-notch and unmatched customer service led us to earn top Awards from Trip Advisor.
Q: What is the most significant event that ever happened to you and what did you learn from it?
A: I was diagnosed with cancer in 2018, I beat it, and then it came back in 2020, that same year my husband Alex passed away. The biggest lesson I’ve learned is that you only have one life to live so make it amazing! Laugh all the laughs, cry all the tears, eat all the food and drink all the wine! Party like there’s no tomorrow because nobody is promised one. It made me realize how much I love this life! How important it is to capture the moments because they are fleeting, and that’s why I love my job at Elite VIP Tours. I help people capture those moments and I help them to make those moments amazing!
Q: What’s the most unusual job/client interaction you ever had?
A: Mr. W! – We call him that because he is in the professional wrestling world. We love Mr. W. He has booked with us several times. He has eccentric and expensive taste, but he can also be a bit quirky. One of the more humorous requests involved several gallons of chocolate syrup, 2 entertainers who were 4’11 or less, and a kiddie pool. Without being too specific, it was by far the most bizarre night at work I’ve ever had. I guess it goes to show you that there is literally no request that we won’t fulfil. As long as it is legal, I’ll make it happen for you! What happens in Vegas, happens on Elite VIP Tours!
Q: If you could share one tip with the readers for choosing your business, what would it be?
A: People have so many options in Las Vegas. If you want a business that truly cares about you and your special night out, that’s us. We want to make this the time of your life! We give you the best because you deserve this level of quality service, all I can say is “Pick ELITE VIP TOURS!”
For those of you who are looking for a tour business in Las Vegas for any type of work, Carli Collins-Leal and her team of Elite VIP Tours should be your first choice. They are a Military Family-owned business, and they have discounts for Veterans, Active Duty, First Responders, Doctors, and Nurses. Elite VIP Tours welcomes you all with open arms!
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